Shipping

• We offer DHL EXPRESS and UPS STANDARD worldwide shipping!

• [ITALY] UPS STANDARD: 7€ You will receive your purchase in 4/5 working days after your order has been placed. DHL EXPRESS: 12€ You will receive your purchase in 1/2 working days after your order has been placed.Please note that islands and remote places may take a few extra days.

• [EUROPE] UPS STANDARD: 15€ You will receive your purchase in 4/5 working days after your order has been placed. DHL EXPRESS: 30€ You will receive your purchase in 1/2 working days after your order has been placed. Please note that islands and remote places may take a few extra days.

•  [SWITZERLAND] UPS STANDARD: 15€ You will receive your purchase in 4/5 working days after your order has been placed. DHL EXPRESS: 25€ You will receive your purchase in 1/2 working days after your order has been placed. 
• [U.K.] UPS STANDARD: 15€ You will receive your purchase in 4/5 working days after your order has been placed. DHL EXPRESS: 35€ You will receive your purchase in 1/2 working days after your order has been placed. 
• [USA – CANADA] DHL EXPRESS: 30€ You will receive your purchase in 1/2 working days after your order has been placed. Please note that Hawaii and other remote places may take a few extra days.

• [REST OF THE WORLD] DHL EXPRESS: 40€ You will receive your purchase in 6/7 working days after your order has been placed. 

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• Once your order has been shipped you will recive an email with your tracking number in order
  to easily track the progress of your order.
• After the parcel leaves our warehouse it is no longer our responsibility. We are not responsible for lost or damaged packages, in that case you should contact the courrier.
• Please note that we take no responsability for added extra custom fees applied to international purchases.
• We ship from Italy

Returns/Refunds

• You can return your item(s) within 15 days of receiving your order (this means that the item(s) must arrive to us within 15 days of receiving your order, please consider that it might take several working days for your return to reach our studio.
• The item(s) must be in original condition with the original packaging.
  Please consider that any garments that appear to have been worn, washed, or altered in any
  way will be refused. Please be careful when trying on our garments as we cannot accept garments that have incurred any makeup stains or that smell of perfume.
• To return your product, you should send an email to paintingsilhouettes@gmail.com
• Once your return has been authorised, we will provide you with the full address details.
  Please note tha the goods are your responsibility until they reach our warehouse, you should arrange the shipping by yourself and consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• Once we receive your return we’ll send you an email of confirmation and we’ll procede with your refund.
  Please note that it may take some time before your refund is officially posted into your bank account.
  Your refund can only be credited back to the original form of payment.
• All the return shipping cost are at the expense of the customer.
• If outside of the EU please be sure to label your parcel as a return with no commercial value and do not declare your item’s purchase value. We do not accept, nor do we cover, VAT or customs charges on your return, which will cause a re-direction of the return package to the sender.
• If you have further questions you can take a look at our Privacy Policy or contact us at paintingsilhouettes@gmail.com we will make the best to solve your problem.